"When a business has; good design, good brand identity, it looks clean, the product is very good, and it has excellent customer service, success will follow automatically."
Customers will always help others remember their experiences through word of mouth without realising they have promoted the business through face to face communication.
."
"When a business has; good design, good brand identity, it looks clean, the product is very good, and it has excellent customer service, success will follow automatically."
Customers will always help others remember their experiences through word of mouth without realising they have promoted the business through face to face communication.
."
"When a business has; good design, good brand identity, it looks clean, the product is very good, and it has excellent customer service, success will follow automatically."
Customers will always help others remember their experiences through word of mouth without realising they have promoted the business through face to face communication.
."
End-To-End Design Solutions
Since the inception of HRID in 2005, I have strived to offer my clients more than just beautiful sketch designs and interior design services. My focus extends beyond creating exceptional concept design solutions to providing high-quality service and meticulous drawing documentation standards. This attention to detail is crucial to ensure smooth tendering processes and buildability without issues.
Through our Retail Design Management (RDM) service, we not only review other interior designers' drawing documentation but also gain insights into the current standards of the design industry. With my extensive experience in interior design and documentation, we have adapted to provide our clients with more than just outstanding concept design solutions. While many designers have moved away from complex documentation and detailed service, we have embraced these aspects. We meet the rising expectations of our clients without additional charges, offering a fixed design fee with no hidden costs or expensive hourly variations.
The numerous testimonials from HRID clients speak for themselves. Our goal is to foster brand development in a way that creates lasting loyalty.
Over the past 19 years, we have expanded the design process beyond standard design services. We confidently leverage the expertise of other professionals to create a comprehensive, end-to-end design solution unique to HRID. This approach means our clients don’t need to search for additional professionals—we have them on board, working directly with us.
Connect with HRID through the link below, and we'll provide an overview of our brand strategy, which leverages the Seven Key Professional Disciplines for the benefit of our clients.
Hector Rivas, Founder of HRID
Our Process
You might be wondering how and where it all starts. What is the process from beginning to end? The following is a complete guide for you to understand our design process.
Nine Stages of Our Design Process
Stage 1 - Understanding Your Business
The first stage of our design process focuses on understanding your business. We begin by discussing the type of business you have or are planning to start, as well as your brand direction and strategy. This involves an in-depth exploration of your business, often referred to as "design interrogation," to gather as much information as possible. This foundational step is crucial for achieving successful design outcomes.
Stage 2 - Understanding the Site
Next, we move on to understanding the site. This includes conducting a site visit, reviewing any available drawings, specifications, and other relevant information. We will also take photos and measurements to familiarize ourselves with the site conditions.
Stage 3 - Concept Design
With all the research and information collected, we enter the concept design stage. This involves brainstorming ideas, creating sketch designs, and developing initial concepts for your review. We will refine these ideas based on your feedback, narrowing them down to a shortlist of the best options for the final concept design presentation.
Stage 4 - Design Development
During the design development stage, we refine the chosen concept and seek your approval of the visual identity. This ensures the design is clear, effective, and impactful for your business success. Once the final design is selected, we prepare a comprehensive design style guide and materials package. At this stage, the design is fully developed, encompassing all aspects of brand identity, from logos and packaging to environmental graphics, interiors, and architectural elements, including external signage if needed.
Stage 5 - Design Documentation
We take the approved design and prepare detailed CAD plans, elevations, and finish boards for your approval, as well as for all relevant parties involved in the project.
Stage 6 - Preparation of Drawings for Approvals
In this stage, we ensure that all drawings are ready for authority approvals, such as those from Private Certifying Authorities or landlords. We will submit the drawings to the local council or PCA on your behalf and review the full design package with you and other parties for final approval.
Stage 7 - Contract Documentation
The working drawings are finalized for construction and tender purposes. We will solicit bids from three contractors and provide a detailed cost comparison, helping you understand the project's actual costs. We also assist the contractors with any questions they may have.
Stage 8 - Construction Phase
During construction, we maintain close daily communication with you and the head contractor to ensure the project stays on track and adheres to the agreed program. We provide ongoing support to the builder or shopfitter, addressing any questions that arise. Depending on the project's duration, we typically conduct site meetings once or twice a week and keep you informed of the project's progress.
Stage 9 - Final Inspection
As the project nears completion, we organize a final inspection with the authorities and the builder or shopfitter to secure an Occupational Certificate, allowing you to begin trading. We conduct a final inspection report to ensure every detail meets your satisfaction and that the project is completed to your standards.
When a business has good design and brand identity, looks clean, offers an excellent product, and has exceptional customer service, success will follow.