"When a business has; good design, good brand identity, it looks clean, the product is very good, and it has excellent customer service, success will follow automatically."
Customers will always help others remember their experiences through word of mouth without realising they have promoted the business through face to face communication.
A business that is not doing so well is often the result of dated and poor presentation or, a negative image of the business and brand.
The key to the success of the business is that prospective customers always look to a newer and fresher business than to an older one. The perception is, if it looks clean and fresh, it must be.